Legal

Complaints procedure

Last updated: July 2026

We work hard to get things right, but if something has gone wrong, we want to know — and we want the chance to put it right. This page explains how to complain and what will happen when you do.

How to raise a complaint

Email info@veroaccounting.co.uk with "Complaint" in the subject line, or raise it directly in any conversation with us. It helps to include what happened, when, and what outcome you're looking for — but don't worry about getting the format right. A complaint in any form is a complaint.

What happens next

• Acknowledgement — we will acknowledge your complaint within 3 working days.
• Investigation — your complaint is reviewed carefully and fairly. We may come back to you with questions.
• Response — we aim to give you a full written response within 15 working days. If it will take longer (for example, over holiday periods), we'll tell you why and when to expect it.

If you're not satisfied

If you're not happy with our response, tell us — we would rather keep working on it than leave it unresolved. Where a complaint concerns our handling of your personal data, you also have the right to raise it with the Information Commissioner's Office (ico.org.uk).

Vero Accounting Ltd · company number 16931400 · registered in England & Wales.